Pharmacy For Everyone
Exchange & Refund Policy


The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Kang Li Pharmacy will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 days after the confirmation.


1. Exchange of products can be arranged for the following reasons:

  • Damaged or defective 
  • Item is expired upon receiving
  • Product is different from the product ordered (Product Descriptions)


2. Listed below are certain conditions that are NOT applicable for exchange/return/refund:

  • Personal hygiene products (such as gloves, face mask, grooming products, etc.)
  • Does not fit (wearable items such as gloves)
  • Medication & Supplement
  • Cold-Chain Sensitive
  • Free gift or premium
  • Change of mind


3. To return a purchase made through the website, you can make your arrangements through any mail carrier to our returns centre. We recommend to ship the products via registered post as we will not be liable for missing parcel until the parcel reaches us. Please take note all shipping fee is to be beared by Customer UNLESS the the item that Customer returned has been certified in Clause 1, you will receive a full refund on delivery charge together with the total amount of products to be refunded. 


Refund Proceesing Time

Upon confirmation that your order is valid for refund, Kang Li Pharmacy website online store will take 1 to 3 working days to process the refund request. It will take 14 – 30 working days for the bank or payment gateway to process the refund. 

Kang Li Pharmacy website online store reserves the right to change these terms and conditions or cancel any promotions or vouchers, at any time and without notice.


Further Questions?

Please contact us at [email protected] if you have any questions or doubts.